The art of truth telling: handling failure with disclosure and apology.

نویسنده

  • Karlene Kerfoot
چکیده

There are sentinel events and near misses associated with leadership and management, as well as the clinical process of health care. We should hold ourselves accountable to the same level of rigor and analysis of these events and near misses as we expect from clinicians. Research and analysis will continue to help us understand the science behind the power of truth telling and apology.

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عنوان ژورنال:
  • Medsurg nursing : official journal of the Academy of Medical-Surgical Nurses

دوره 16 3  شماره 

صفحات  -

تاریخ انتشار 2006